At Skinsational Aesthetics ("we," "our," or "us"), your privacy and trust are paramount. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website (go.skinsationalmi.com), schedule an appointment, submit an aesthetic consultation form, or interact with our services in Wyandotte, Michigan.
Key Commitment: We respect your personal data. We do not sell, rent, or trade your personal information or mobile phone numbers to third parties for commercial marketing purposes.
1. Information We Collect
We may collect information about you in a variety of ways:
A. Information You Voluntarily Provide
- Contact Details: Your full name, email address, and phone number when you complete a consultation form, assessment, or contact request.
- Cosmetic & Aesthetic Interests: Primary skin concerns, desired treatment areas (e.g., Botox, Dermal Fillers, Clinical Facials, IV Hydration, Microneedling), and appointment preferences.
- Communications: Records of your correspondence if you contact us via telephone, email, or text messaging.
B. Information Collected Automatically
- Device & Browsing Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and navigation paths.
- Analytics & Cookies: We utilize Google Tag Manager, Google Analytics, and Microsoft Clarity to understand website traffic patterns, visitor interactions (such as clicks, scrolls, and engagement), and to optimize the speed and usability of our digital experience.
2. How We Use Your Information
We use the information we collect for legitimate business and client-care purposes, including to:
- Schedule, confirm, and manage your aesthetic consultations and treatments.
- Deliver personalized recommendations based on your stated aesthetic goals.
- Send service updates, appointment reminders, and customer support messages.
- Communicate promotional offers, exclusive vouchers, and clinic announcements (with your consent).
- Measure the effectiveness of our advertising campaigns across search engines (Google Ads, Microsoft Bing Ads).
- Maintain the safety, security, and integrity of our website, systems, and premises.
3. SMS & Text Messaging Policy (A2P 10DLC Compliance)
By providing your mobile phone number on our consultation forms, you consent to receive informational and promotional text messages (SMS) from Skinsational Aesthetics regarding your inquiries, appointment scheduling, and aesthetic vouchers.
- Message Frequency: Message frequency varies based on your appointments and interactions.
- Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
- No Third-Party Sharing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Opt-Out Instructions: You may cancel the SMS service at any time. Simply reply STOP to any text message received to unsubscribe.
- Assistance: For help or assistance, reply HELP to any message, call us at (734) 530-4899, or email us at info@skinsationalmi.com.
4. Health & Medical Privacy (HIPAA Notice)
Our website and online lead assessment forms are designed for general scheduling and initial aesthetic inquiries. They are not intended for the transmission of sensitive, confidential medical history.
Comprehensive clinical health evaluations, medical histories, and consent forms are securely administered in person or through our certified, HIPAA-compliant electronic medical records (EMR) platform (Aesthetic Record) prior to any medical procedure.
5. Sharing of Your Information
We only share your information under the following limited circumstances:
- Trusted Service Providers: Secure vendors that assist in our operations (such as our CRM platform LeadConnector/GoHighLevel, scheduling software Aesthetic Record, and web hosting providers), bound by strict data confidentiality agreements.
- Advertising & Analytics Partners: Aggregated, non-personally identifiable conversion tracking data shared with Google Ads and Microsoft Advertising to assess ad performance and reach relevant audiences.
- Legal Requirements: When required by law, subpoena, or governmental regulation to protect our legal rights, property, or client safety.
6. Cookies & Tracking Technologies
We use cookies, web beacons, and tracking pixels to enhance your browsing experience, remember your preferences, and deliver relevant advertisements. You have the right to accept or decline cookies through your web browser settings. Please note that disabling cookies may affect some website functionality.
7. Data Security & Retention
We implement industry-standard technical, administrative, and physical safeguards (including SSL encryption and restricted system access) to safeguard your personal data. We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal and clinical retention requirements.
8. Children's Privacy
Our website and aesthetic services are not intended for individuals under the age of 18 without verifiable parental or guardian consent. We do not knowingly collect personal information from children under 18.
9. Your Rights & Choices
You have the right to:
- Review, update, or correct the personal contact information we hold on file.
- Request the deletion of your non-medical contact details from our promotional marketing lists.
- Opt out of marketing emails by clicking "unsubscribe" or opt out of SMS by texting "STOP".
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: